Place your order before 2pm and we will ship your order the same day
Your card information will not be stored on our servers
You pay nothing for shipping - Our gift to you :)
Access and use of this website is provided by:
ARTBYGREGSTOCK,
References in these Terms to ‘we’ or ‘us’ are to ARTBYGREGSTOCK
We may change these Terms at any time, in which case the latest version of the Terms will be posted on the ARTBYGREGSTOCK website and will apply from the date we post them.
We take your privacy very seriously and will treat all of your personal information in accordance with the applicable data protection laws in South Africa. Please read our Privacy Policy for more information.
All copyright, trademarks and other intellectual property rights on the website and all photographs, designs, images, text, software, data, audio, video, files and other material on the website or material generated by or transmitted from the website are owned by us or our licensors. You are permitted to use the website only as expressly authorised by us.
No use of ARTBYGREGSTOCK website material may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:
iii. Perform, broadcast or otherwise transmit, post, share or make available to the public any ARTBYGREGSTOCK website material
If you wish to use any ARTBYGREGSTOCK website material other than in accordance with the Terms above please contact us.
The ARTBYGREGSTOCK name and logo are trademarks registered to ARTBYGREGSTOCK. Other logos and names used on the website may also be the trademarks of ARTBYGREGSTOCK or their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder’s rights.
The information provided in our website is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation.
Our website may contain links to third party websites. Such links are provided for your convenience only. We do not control such websites and are not responsible for their contents. The inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third-party websites linked to from this website, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.
If you wish to link from your website to our website you may do so only on the basis that you link to, but do not replicate, the home page, and subject to the following conditions:
iii. You do not in any way imply that ARTBYGREGSTOCK is endorsing any products or services;
vii. Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
At any time and at our complete discretion we reserve the right to withdraw permission to make website links to our websites.
Payment
One-off payments are made by debit card and credit card, using PayPal and Yoko. We accept all major cards, excluding American Express.
Recurring payments are by debit and credit card, using Paypal or Yoko. Payments made from outside the South Africa will be converted by your card provider into ZAR at their current rate of exchange.
The transfer of the purchase details from us to these providers are encapsulated using encrypted and digitally-signed protocol. All transaction information passed between us and their systems are encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted.
Please see our Privacy Policy for details of the storage and use of your personal information.
Delivery
We aim to dispatch your order within 7 days of receipt of the order, but please allow up to 14 days at busy times of the year. If you have a specific requirement around speed of shipping, please contact us and we will do our best to accommodate where possible. Unless stated otherwise, delivery is via reputable Courier Companies. Delivery to customers outside the South Africa may take longer.
Exchanges, Returns & Refunds
Our aim is to operate a simple, straightforward approach to exchanges, returns and refunds and we will try to resolve the problem for you as soon as we can.
If any item you purchase from us is incorrect, faulty or damaged when you receive it, please notify us. Please note that failure to report damage within 48 hours may mean we are unable to refund you. Where an item is damaged, please try to include any photos you can take of the damage, so that we can determine appropriate next steps. In this instance, we will make arrangements for the collection of the wrong / faulty item and will arrange delivery of a replacement item to you, if one is available, as soon as possible. If a replacement is not available, we will process a refund in full, including any delivery charges.
If upon receipt of your order you find that an item is not what you wanted, we require you to notify us within 14 days of receiving that item. We will require you to make your own arrangements for the return of the item to the ARTBYGREGSTOCK Office (Your address here) no later than 14 days of notifying us (28 days after receipt), and the item will remain your responsibility until received by ARTBYGREGSTOCK. Please note, we are unable to refund any delivery charges. Upon receipt of the item, so long as the goods are returned unused and in the same saleable condition, we will refund you in full for the purchase value of the item. Alternatively, we can arrange an exchange of goods for you where appropriate. In this instance, please let us know what the items are that you wish to be exchanged.
For all communications regarding delivery, exchanges, returns and refunds please contact us.
Our policy on Cookies can be found in our Privacy Policy.
In the first instance, please contact us here.
What we will do?
We will ensure any complaint is investigated by an appropriate staff member. We will treat you with courtesy and respect, keep you updated on our progress and advise who to contact should you wish to escalate your complaint. Your complaint will be handled sensitively and in compliance with any relevant data protection requirements.
How long will it take?
We aim respond to your complaint fully within ten working days, but please do bear with us at busy times or any period where the office is closed. We will try to resolve your complaint sooner than this timescale, but in some instances where the situation might be more complex, we will record your complaint, investigate the matter and then get back to you. We will endeavour to keep you updated throughout this process.
Where we may not be able to help:
We will record all complaints on a register and on your individual supporter record on our database if relevant to do so, unless requested otherwise.
Finally…
We sincerely apologise for any mistakes that we may make in the course of our work and use all feedback as an opportunity to improve our practices. Thank you for assisting us with this and for your support of ARTBYGREGSTOCK’s work.
